FAQs

1. Can I pay cash upon delivery ? / Can I cc you the money personally because I do not have credit card.

I’m afraid as of now our operations are only limited to credit/debit card transactions and Paypal. This is to ensure our customers get their consumer protection and also our business is validated. In the future we may be able to accept cash upon delivery though. If you do not have any of the payment methods as stated perhaps you could get someone to help you with the payment first :)

Paypal
Paypal offers Buyer protection and favors consumers by providing a secure gateway and good refund policies. This is why we advocate using Paypal to complete your transactions here safely without credit card risks.

If you have a Paypal account, just checkout with Paypal and login to complete your purchase accordingly. 

 2.What if I don't have a Paypal Account?!

Don't worry as you do not need to own a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register a PayPal account neither.

STEP 1.MAKE SURE THE "PAY WITH DEBIT OR CREDIT CARD" OPTION IS SELECTED

If your PayPal page looks as follows, just click on "Pay with Debit or Credit Card" or "Check out as a Guest".

STEP 2. ENTER YOUR CREDIT CARD'S DATA

Address, email & phone number may also be requested depending on your country.

When you are done, click on "Review and Continue".

STEP 3. CLICK ON "PAY NOW"

STEP 4. CLICK ON "NO, THANKS" WHEN ASKED ABOUT CREATING A PAYPAL ACCOUNT. YOUR ORDER IS COMPLETE!

 

DONE! YOU WILL SHORTLY RECEIVE YOUR ORDER CONFIRMATION EMAIL TO CONFIRM YOUR PURCHASE! ENJOY SHOPPING :)

TROUBLESHOOTING PAYPAL PAYMENTS

Depending on a number of factors you could run into problems when paying at PayPal. Some common issues are:

1) I am not getting redirected to PayPal at all
Your browser's PayPal cookies might be messed up; you may try deleting your cookies to fix this <- Please Try This Step Very Important
2) PayPal is not accepting my credit card
Please double check the data you entered at PayPal's form. If everything is correct, chances are that you actually do own a PayPal account and that your credit card is associated with that PayPal account. If this is the case, then you will only be able to pay with that card by logging into your PayPal account. If this is too much trouble, then just try paying with a different credit card.
3) I can't find a "Pay with Debit or Credit Card?" option
Unfortunately, PayPal does not allow direct credit card payments in all cases. Sometimes it is because of your location, or sometimes PayPal might believe by checking your browser's cookies that you actually own a PayPal account. You might try deleting your cookies to get around this

 

How long will Order Processing take?

Orders typically take up to 7 days to process before they ship – excluding weekends and holidays. During the holidays, processing times may take up to 14 days. You will receive an email confirming your purchase with the shipping tracking number when your order is shipped out.


How will it take for me to receive my item?

U.S orders will be shipped via USPS. Shipping methods for International Orders will vary based on the shipping address provided.

Transit Time to United States: 5 - 25 Business days 
Transit time to International: 10 - 45 Business days
An order takes 3 weeks on average to ship.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.


Will I receive a Tracking Number?

Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends time to source for quality yet affordable products. While we are unable to provide tracking for your products, our company will ensure that you get your order. Any missing items will be reshipped to you, free of charge.


I ordered multiple items but I have only received one/some of them. Why?

We do our best to reduce costs on your end so that you do not have to pay high taxes/premiums to get your items ! If you ordered multiple items from us, it is highly likely that the goods will be shipped in several packages. Please allow some time for all of your items to arrive.

The prices shown on the receipts received MAY be lower from what you have paid but please note that these prices do not include any TAXES & TARIFFS that may have been incurred.


I placed an order but I did not receive a order confirmation email. What's going on?

Please ensure that you enter the correct email address when you place an order. Kindly check your SPAM folder to see whether your confirmation email has been sent there. If there is still no confirmation email , please email our support team at collectiveaz.com@gmail.com.


May I make changes to my Order/Shipping Address?

We usually process orders on the same day they are placed. If a change needs to be made to your order, please contact us at collectiveaz.com@gmail.com ASAP and we will do our best to accommodate that change, BUT we cannot make any promises. 

If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order. In that case, you can return the incorrect item to our corporate offices and we will swap it for the correct item.


I have a question that is not answered in this FAQ. How do I contact you?

Please email us at collectiveaz.com@gmail.com and we'll respond as soon as we can